Refund Policy
Welcome to MutedSphere! Our Refund Policy has been established to provide our customers with a clear and concise outline of the terms and conditions under which refunds are processed. Please review the following policy carefully before making a purchase from mutedsphere.sbs.
Cancellation and Refund Request
If you wish to cancel your order, you may do so within a reasonable timeframe before the order goes into the preparation stage. Given the perishable nature of our products, once an order has been prepared, it cannot be cancelled or refunded. To request a cancellation or to discuss a refund, please contact us at +39 06 678 3662.
Incorrect or Defective Orders
In the event that your order arrives incorrect or defective, we urge you to contact us immediately. You may be eligible for a full refund or exchange if:
- The item received is significantly different from the description provided on our website
- The item is damaged or has quality issues
Refund Processing
Upon approval of your refund request, we will process your refund to the original method of payment within 7 to 14 business days. Please note, depending on your card issuer or bank, the refund may take additional time to be credited back to your account.
We issue refunds in the same € that was used to make the purchase. Refunds are exclusively processed for the product value and do not cover any shipping costs incurred.
Non-Refundable Items
Please note that we do not offer refunds on:
- Gift cards
- Downloadable products
- Any food item that has been consumed or discarded
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you wish to exchange a defective or damaged item for the same product, please send us a request at +39 06 678 3662.
Location
Returns and exchanges are to be directed to the following address: Pizzeria La Dolce Vita, Rome, 00184, Italy. Please do not send your purchase back without prior approval.
We reserve the right to refuse or reduce any refund based on the condition of the returned goods.
Contact Information
For further questions regarding our Refund Policy, please contact us at +39 06 678 3662. Our customer service team will be happy to assist you.
This policy is effective as of April 1, 2023, and is subject to change without notice.